On Demand Talks The Dangers of Managing to Metrics in Your Service Desk Uncover the Value of Customer Satisfaction Data to Transform Your Service Desk Make the Service Desk More Relevant Within Your Organization Turning Your Call Center into a Resource Pool for the Enterprise Contact Center Strategic Planning Tips & Tricks Crowdsourcing Employee Engagement To Be or Not To Be: Scripting vs Authentic Conversation, a CCNG Member Town Hall Rebooting Your Contact Center Optimizing Contact Centers With Cloud Solutions Customer Loyalty - Secrets to Great Service Explore all talks
