On Demand Talks Strengthen Organizational Agility with the Latest Advances in Case Management DevOps: The Future of ITSM and ITIL ACM Live and Case Management Awards ACM Live: DOT South Africa Case Study Changing Change Management: A Case Study What's New in Social IT Collaboration How to Benchmark Your Social IT Maturity This Ain't Your Father's Service Desk Incidents and the Art of Managing Knowledge Noah's Ark Had Only 1 Restroom: His Agile Project Explore all talks